Refund policy
Refund & Returns Policy
At Fine et Flair, every piece is curated and crafted to the highest standard. We take great pride in the quality of our collection and stand behind every item we deliver.
Our Commitment to You If your order arrives damaged or differs from what you ordered, we will make it right — promptly and at no additional cost to you. Simply contact us within 72 hours of receipt with clear photographs, and our team will personally oversee a resolution.
In the event of a damaged item, you may choose to keep the piece and we will arrange immediate shipment of a replacement. For items received not as described, please return them within 7 working days of receipt in their original packaging, including all authenticity cards and accompanying materials. Once received, we will dispatch the correct item at no charge. Return shipping cost is provided at no cost to you.
Bespoke & Custom Orders As each custom piece is made exclusively to your specifications — from dimensions to finishes — bespoke furniture and special orders are non-returnable. We encourage you to reach out to our team before placing a custom order if you have any questions.
Sale Items & Gift Cards Sale items and gift cards are final sale and cannot be returned or exchanged.
No Cash Refunds Please note that we do not offer cash refunds. All resolutions are handled through replacement or exchange.