Refund policy

Refund & Returns Policy

At Fine et Flair, every piece is curated and crafted to the highest standard. We take great pride in the quality of our collection and stand behind every item we deliver.

Our Commitment to You

If your order arrives damaged or differs from what you ordered, we will make it right — promptly and at no additional cost to you. Simply contact us within 7 days of receipt at customercare@gmail.com with clear photographs, and our team will personally oversee a resolution.

Returns

For standard (non-custom) items, you may request a return within 30 days of receipt, provided the item is unused, in its original condition, and returned in its original packaging including all authenticity cards and accompanying materials. Return shipping is provided at no cost to you.

We do not accept returns for change of mind. All return requests must meet the conditions outlined above.

Refunds

For standard (non-custom) items returned in accordance with our returns policy, a full refund will be issued to your original payment method within 7–10 business days of us receiving and inspecting the returned item.

For items that arrive damaged or differ from what was ordered, you may choose between a full refund to your original payment method or a replacement dispatched at no additional cost.

Bespoke & Custom Orders

As each custom piece is made exclusively to your specifications — from dimensions to finishes — bespoke furniture and special orders are non-returnable and non-refundable. We encourage you to reach out to our team before placing a custom order if you have any questions.

Sale Items & Gift Cards

Sale items and gift cards are final sale and cannot be returned or exchanged.